Account Planning
Comm 456 Spring 03
Dr. Shay Sayre CP 650-29 657-278-3686 ssayre@fullerton.edu

Required Texts:

Prerequisites: Comm 410, 450
Course Objectives
This course is designed to prepare students for the Account Planning function,. This course combines skills involved in research, consumer behavior, and creative concept development with case studies to facilitate learning. Guest speakers and the Internet enhance the texts and bring a current perspective to the planning function.
Students will:
1. learn and apply the principles of consumer behavior and motivations for purchasing branded products and services.
2. prepare and conduct field research using qualitative methods.
3. understand how to interpret research and present the findings to others.
4. develop creative concept platforms for review and critique.
5. apply consumer, research and creative knowledge to solving case problems.

Course Content and Papers:
Students are required to develop and conduct short field research projects and to prepare a 2-page written research report on the findings. Students also prepare written one-page Creative Briefs using the research information as a basis. A research proposal and presentation (see below) serve as a culmination activity. The final examination is a short case analysis that incorporates the skills developed throughout the course. Due dates are specified on syllabus.

Proposal Assignment – to complete this 5-step process, students:
1. identify a company or written case containing a consumer-oriented problem.
2. design field research with a specific consumer segment to gather insight on the problem
3. identify a research company to do the research
4. prepare a timeline and budget
5. write a persuasive proposal convincing that company to commission the research using the handout as a guideline.

Presentation
Students will develop an oral presentation of your proposal using PowerPoint or other overheads. The purpose of the presentation is to convince members of the class that your recommended research is :
(1) necessary, (2) properly developed, (3) feasible in the time allocated, and (4) affordable.

Assessment is based upon the following criteria:
2 Field research assignments (20%)
2 Field research reports (20%
2 Case Creative Briefs (20%)
Research Proposal and Presentation (30%)
Final Examination (10%)

INSTRUCTOR POLICIES
Extra Credit: None without special circumstances.
Format: All papers must be typed in the formats specified by the instructor and turned in as a hard copy. On line assignments are accepted in cases of illness or emergency.
Late and Make Ups: No late assignments or make-up examinations without a doctor’s note.

Tentative Syllabus

Date Topic

Readings/Assignments Due

2/3

2/10

2/17


2/24


3/3


3/10


3/17


3/24


3/31

4/7


4/14

4/21


4/28


5/5


5/12

5/18

Introduction ; Account Planning Function

Consumer Insights

Consumer Research
Field Research-pub activity

Consumer Ethnography
Observation

Interviewing
Focus Groups

Projective Techniques
Creative Research

Researching Online
Internet Research Sites

Writing Research Proposals
Writing Research Reports

SPRING BREAK, NO CLASS

Writing Creative Briefs; Collaboration
Shopping Case CB

Consumer Branding

Brand Analysis
Male Market CB reviews

Service Branding
IMC and Branding

Service Analysis
Promises CB reviews

Presentations

Review; Culmination activity

Spot 19, QR 1, Steel 1-2; Print Ad to class

Spot 1-6, Steel 3, QR2; Client ID due

Spot 7-10


Spot 11, Steel 4, QR 3
Starbucks observation

Spot 12, QR 4; P&G CASE
Field observation due

Steel 6, QR 5


QR 6; Online Interview topic


BUD RILEY CASE
Online interview due


Steel 5-6, Spot 17, QR 7; SHOPPING CASE
Interview and Observation Reports due

MALE MARKET CASE; Spot 13-15

Male Market Case creative brief due


PROMISES CASE


Promises Case creative brief due

Research Proposal due